FB Messenger chatbots can act as moderators to help you improve your customer service since they can filter queries, answer the basic ones and only push the complex issues to your agents who will be able to respond to those who really needed quicker and more efficiently.Since messaging apps are associated with speed and frequency, you can also send your Facebook bot messages significantly more often (within seconds, minutes, hours, or days of each other) than it would be acceptable with an email.Messenger bot can help you build trust by communicating with your audience where they feel comfortable and so, eventually, help you gain the email addresses (and have a more 3rd-party independent means of contacting them when needed) but in a less intrusive manner.
Automating Messenger communication enables you to create similar nurturing sequences normally associated with email campaigns but without friction as the consumers don’t need to alter their habits to check those communications.Building an audience on Facebook is significantly simpler and faster than starting an email list from zero.Engaging with consumers via Messenger means engaging with them where they already naturally spend their time which removes unnecessary friction from the process such as requesting an email address, having to check their email to read the newsletter, etc.Facebook Messenger open and click rates are through the roof compared to the results you can realistically achieve email campaigns.Facebook Messenger platform is already completely optimized for all possible devices taking that worry off your shoulders.According to the 2021 statistics reports, Facebook has 2.9 billion MAU while, as mentioned before, the Messenger app itself has 1.3 billion MAU.Here are some of the top reasons to consider using Messenger chatbots: The more complex explanation is rooted in the multifaceted benefits you can gain from replacing a live chat with an automated bot.
The simple answer is for the ways FB Messenger chatbots are revolutionizing business. Why use Facebook Messenger Chatbots for Business?
#Messenger chatbot builder how to
We’ll cover all the most commonly asked questions as well as show you how to build a Facebook Messenger chatbot (without coding) and then test it before launch. Given the business potency of Facebook Messenger as a communication channel and the advantages of automation brought about by chatbots, we decided to put together this article. Businesses of all shapes and sizes have been showcasing the worth of employing a Facebook bot be it for customer support, sales, or collecting feedback. The main difference is that the talks are no longer purely theoretical. Several years later the topic is still hot and it’s not just because the MAU count is now 1.3 billion. The excitement was no surprise as that year Facebook messenger already boasted 1 billion monthly active users (MAU).
#Messenger chatbot builder Offline
Online and offline publications were filled with suppositions and predictions on the business opportunities Facebook Messenger bots could bring. When the Messenger platform launched in 2016, the news almost broke the internet.
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